Refund Policy

If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. This applies to first-time purchases of any plan and to each renewal charge, counted from the date that charge was taken.

Refunds are processed by our payment provider, Paddle, which acts as merchant of record for all orders. To request one:

• Visit paddle.net and look up your order using the email address you used at checkout, then submit a refund request; or
• email us at hello@ossyntra.com with your order reference and we will arrange it with Paddle on your behalf.

Approved refunds are returned to the original payment method. Your bank or card issuer usually takes a further 3–10 business days to show the credit.

You can cancel at any time from the Subscription area of the platform, which opens the secure billing portal. Cancelling stops future renewals; your workspace keeps full access until the end of the period you have already paid for. Cancelling on its own does not trigger a refund — request one using the steps above if you are within the 30-day window.

Renewals are charged automatically on the plan's billing date. If you were charged after intending to cancel, or you believe a charge is incorrect, contact us and we will resolve it — accidental renewals are refunded regardless of the reason.

Any question about billing, a charge on your statement or a refund can go to hello@ossyntra.com, or directly to Paddle, who handle customer service enquiries for all orders.